Privacy Policy

Introduction

Xewellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details including email address, phone number, and postal address
• Order and payment information when you make a purchase
• Information you provide when contacting us or subscribing to our newsletter
• Communication preferences and feedback

Automatic Information

• Browser type, device information, and operating system
• IP address and general location data
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and requests
• Communicate with you about products, services, and inquiries
• Send you educational content, wellness tips, and promotional materials if you have opted in
• Improve our website, products, and customer service
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or other harmful activities

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract performance when processing orders
• Legitimate interests in operating and improving our business
• Consent for marketing communications
• Legal obligations for record-keeping and compliance

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business including payment processors, delivery services, and website hosting
• Professional advisers including lawyers and accountants
• Law enforcement or regulatory bodies when required by law
• Business successors in the event of a merger or acquisition

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how visitors use our site and remember your preferences. You can control cookie settings through your browser preferences. For more detailed information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for seven years in accordance with UK tax and accounting requirements.

Your Rights

Under UK data protection law, you have the following rights:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of your data in certain circumstances
• Restriction of processing in certain situations
• Data portability to another service provider
• Objection to processing based on legitimate interests
• Withdrawal of consent for marketing communications
• Complaint to the Information Commissioner's Office

To exercise any of these rights, please contact us using the details provided below.

Marketing Communications

With your consent, we may send you marketing emails about products, wellness tips, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly. Unsubscribing from marketing emails will not affect essential communications about your orders.

Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Xewellness

82 Church Street

Hartlepool TS24 7DN

United Kingdom

Phone: +44 1429 593 702

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection issues.